December 21
We’re delighted to announce the UK’s largest supplier of tools has re-signed Adexchange! We’re to continue our work with Cromwell creating smooth and seamless customer journeys. With new technology, new platforms and a newly refreshed brand there’s lots to do!
November 21
When Ageas decided to automate some of their journeys, we were here to help. Now we’ve created the content to bring their new Voice Bot to life, it’s saving time for their customers and contact centres. What a win!
October 21
As Historic Royal Palaces open their gates – and their contact centres – once again, they’re busier than ever. So, we’re busy too: analysing their CRM data, reviewing their customer communications, and reducing workload for their agents. We’re delighted to help!
September 21
When Dixons Carphone decided to merge and rebrand its four business branches under Currys, Adexchange were on hand to help. We’ve mapped the customer journeys, ensuring all touchpoints and messaging align – giving all customers a smooth and seamless transition.
August 21
Live events are back in the calendar at The O2, and we’re thrilled they chose Adexchange to transform their online customer experience and reduce agent workload. Improving and developing FAQ’s, chat, and video articles is just the beginning – let’s get started!
July 21
Adexchange continue supporting the customer journey for online only estate agent, Purplebricks. We’ll be streamlining the customer experience, increasing online deflection, and saving agent time: both online and on the phone. Time to get moving!
June 21
Following a successful IVR rebuild we’re thrilled to announce we’re extending our support across all Admiral customer journeys. We’re to enhance everything from first time resolution rates to the natural language speech interface. We can’t wait!
May 21
We’re beyond thrilled the LEGO Group have renewed their partnership with us for another year. We’ll be focusing on improving their end-to-end customer journeys, delivering content writing workshops and creating video articles – all to help improve their employee experiences.
April 21
The multi award-winning exporter of equine, pet and agricultural products, Trilanco, have asked us to help cement their world class CX. It’s an ambitious programme of new messaging, new resources and a new approach: It’s an honour to be involved!
March 21
The UK’s leading appliance care company are on a mission to better understand their customer contact. First things first, they’ve asked us to run a project to identify the top reasons for transferred calls. We’re rolling up our sleeves already!
February 21
We’re delighted one of the UK’s biggest and best loved Supermarkets have chosen Adexchange to support their customer facing communications. We’re to continually improve the effectiveness and quality of the customer journey: It’s all about quality, effectiveness and CX. Great job!
January 21
With Government departments facing a surge in divorce, probate and social security cases – we’re pleased to announce Adexchange are stepping up to help. More effective messaging, better routing and a drive to digital will soon go live – improving the journey for those in need.
Adexchange Media Limited
Company number: 04344957