• News
    News
    The Latest from Adexchange...
NEWS
The Latest from Adexchange...

Driving Digital for Autoglass

September 20

It’s critical the UK’s leading glass repair and replacement company encourages more customers to book online – and they’ve asked Adexchange to help. We’re to spearhead a digital review: identifying friction, opportunity and immediate benefits. We’re already on it - so watch this space!

Currys PC World drive up digital rates with Adexchange

August 20

Currys PC World needed to increase their Web Chat and Digital engagement… fast! We gave them a portfolio of cost effective ‘quick fixes’ to help. Fast forward a month and digital engagement levels are way up – and continue to rise. We’re delighted!

Royal Collection Trust

July 20

We’re delighted to announce Buckingham Palace and Windsor Castle have chosen to extend their relationship with Adexchange! Following an extensive competitive process, The Royal Collection have asked us to supply messaging for all The Queen’s residences for many years to come. Honoured!

Driving FAQ Usage for The O2

June 20

The world’s busiest music arena, The O2, have asked Adexchange to improve their FAQ’s so they don’t just offer amazing performances, but an amazing customer experience too. Before, during and after a show!

 

Domestic & General re-sign with Adexchange

May 20

We’re thrilled the UK’s leading appliance care company have chosen to extend their relationship with us. This time around, we’re not just working on IVR improvements… we’ve been asked to drive up digital self-service rates too. Watch this space!

British Canoeing come onboard

April 20

We’re delighted to announce British Canoeing have chosen Adexchange to upgrade their Customer Facing Output (CFO). We’re to start work right away – helping callers reach the right department first time with professional, effective and on-brand comms.

Purplebricks relaunches Live Chat with Adexchange

March 20

The UK’s biggest estate agent is known for its online presence. We’ve rewritten, streamlined and relaunched their Live Chat service. This saves vital agent time, reduces workload, and gets consistent and current information to customers, as quick as a click.

Office Depot turn to Adexchange

February 20

It’s critical Europe’s number 1 reseller of office products handles customer contact more efficiently – so we’re delighted to help. We’re squeezing more out of existing technology: raising order values and reducing agent workload. Great project and we’re on it already!

Barchester find a home with Adexchange

January 20

Barchester care homes always tailor their services to meet their residents needs. With Adexchange’s help, they’re taking this one step further. We’re converting text into audio for partially sighted residents, reviewing the top customer facing documents and supplying content in English, Welsh and Portuguese!

logo white

royal

Adexchange Media Limited
Company number: 04344957

The Old Garage, Great Milton, Oxfordshire, OX44 7NP
royal