Waitrose and Adexchange: the best partnership
Waitrose, part of Britain’s largest employee-owned retailer, have called on Adexchange to support their IVR and customer communications. We’re to script, build, load and continually improve the effectiveness of their customer journeys – saving agent time and improving the CX. We’re Delighted!
Adexchange puts the accent on success
The world’s oldest gaming company has asked Adexchange to help launch across the regions. We’re delighted to help with accents from Sunderland, the South East and Scotland so far – but watch this space as The Football Pools goes local!
LEGO® language and localisation
LEGO®, renowned for its mantra ‘only the best is good enough’, is drawing on Adexchange’s experience to overhaul their NPS surveys in 16 different languages. Content will be updated, localised and improved to ensure a streamlined, consistent experience for the customer and reliable, accurate results for the company!
Dayinsure Chatbot goes live!
Driven by Adexchange content, the Dayinsure chatbot has launched with great success! Now the real work begins: Data analysis coupled with even more powerful, effective content will help us drive performance upwards week after week. So watch this space!
Driving through digital for RAC
The UK’s most progressive motoring organisation have asked us to help increase digital take up. We’re continuing our analysis of the customer journey across web, sms and now phone - improving content and encouraging customers to self-help online. Cutting edge thinking from a heritage brand!
Language localisation for graphic panels
Historic Royal Palaces have called on our language experts once again to localise complex historical content for tourists visiting the Tower of London. To make sure these graphic panels look their best, our design team will be type-setting and formatting the content too!
Releasing Agent Time
The UK’s leading electrical retailer, Dixons Carphone has asked us to help untangle the customer journey. It’s a massive project across digital, phone and agent interaction. We’re already on it: redesigning, rewriting and streamlining every process. It’s moving fast so watch this space!
Driving portal self-service
Smith & Nephew need to reduce unnecessary contact by improving their online portal experience. We’re auditing and improving the key user journeys and rewriting knowledge articles – all of which will measurably reduce contact and improve customer experience.
Streamlining the Student Loans Company
The company behind UK student loans needs to reduce agent workload – and they’ve asked us to help! We’re focusing on key touchpoints across email, text and web – improving the customer journey and saving agent time. Project starts immediately.
Royal Palace goes digital
Hampton Court Palace have asked Adexchange to help launch a digital visitor experience! It’s critical the Palace offers accurate, high-quality audio, visuals and text. Our team of 14 specialists are on it - overseeing all 9 languages. Launch imminent!
Digitalk, Amharic and Adexchange
Here at Adexchange we cover over 30 languages, so when cloud-based communications platform, Digitalk, asked us to add another to that list, we couldn’t resist. Say hello, or “እው ሰላም ነው” to Amharic. Ethiopia’s official language, spoken by over 9 million people.
Building better Customer Experience
Taylor Wimpey, one of the largest British based housebuilding companies, have asked Adexchange to analyse their Customer Experience across all customer contact channels. We’re excited to start laying the foundations for more efficient and effective first-class Customer Experience.