Driving Contact Online
We’re to help the UK’s leading short-term car insurer drive their digital transformation project! It’s a great job – moving customer contact from phone to online. We’re already rewriting FAQs, creating knowledge articles and promoting online self-help. So watch this space!
Adexchange to boost The O2’s email CX
The world’s most popular music venue, The O2, have brought in Adexchange to improve their email customer satisfaction rates. First on the list? Customer complaints. We’re re-vamping their wording and phrasing to make the emails shorter, clearer and more effective.
Hampton Court Palace and Adexchange
Hampton Court Palace needs our help with a new Digital Video Guide! It's a multi-lingual unit packed with images, text and audio, guiding visitors around the palace. We're supporting all 9 languages: English, Dutch, French, German, Italian, Russian, Spanish, Korean, Japanese. Goes live soon!
Adexchange, LEGO®, Email and Chat
We’re thrilled the world’s largest toy company has asked Adexchange to support their agents with Email and Chat. We’re to work across the UK, US, Germany, Holland, France and Korea ensuring LEGO® customer service remains the best in class. Great job!
Adexchange Video Articles to improve self-serve rates
Multinational medical business, Smith & Nephew have turned to Adexchange to convert their old-style knowledge articles (with text and still images) into short, punchy, branded videos - improving self-serve rates and saving agent time.
Team Knowhow transformation with Adexchange
Dixons Carphone, Europe’s leading electrical, telecoms and services retailer, launch Team Knowhow with a little help from Adexchange. We were on hand to seamlessly transform all Geek Squad and Knowhow IVR messages to become the 24/7 Team Knowhow service.
Adexchange re-route RAC
RAC members were taking a few wrong turns when calling their Breakdown IVR. Adexchange came to the rescue, and with a quick wording analysis and rewrite we decreased calls being routed to the Road Traffic Accident department by 73%!
Adexchange to boost CX
Leading electrical product care company, Domestic & General, have chosen Adexchange to help urgently improve their CX. We’ll be working with them to re-design their IVR’s, minimise transfers and improve first time resolutions.
Digital shift for Premium Credit
Premium Credit, the UK and Ireland’s no.1 premium finance company, are moving into the digital world and need their communications to encourage customers to do the same. We’re redesigning their letters to draw customers in and signup online.
Adexchange transform Newsweaver
Internal communication company, Newsweaver, have chosen Adexchange to re-design their IVR and ensure a seamless transformation as they rebrand to become Poppulo. We’re making sure there’s consistent CX across the business with calls directed to the right people first time.
milk&more drive sales with Adexchange
The milkmen who also deliver juice, eggs, bread, coffee and more have asked Adexchange to help increase sales. We’re to supply micro-target messaging across their IVR with each message promoting the latest offer. First up: bags of compost!
Admiral sign with Adexchange
Car insurance specialist Admiral has chosen Adexchange to supply professional messaging across all IVRs. We’re to support them with instant turnaround, digital recordings and effective scripts to help guide Admiral’s 14 million customers to the right place first time.