Infosys sign Adexchange
We’re thrilled to announce our latest partnership: Global outsourcer, Infosys, have asked us to support their UK and US IVRs. We’re to supply messages that influence caller behaviour and help more callers reach the right agent first time. We’re on it already!
Dell turn to Adexchange for languages
Multinational computer giant Dell has turned to Adexchange for help localising key contracts. It’s critical all customer facing documents are 100% accurate, fitting both cultural and legal restrictions. We’re delighted to oblige with a range of languages including, Chinese, Japanese, Korean and Thai.
Adexchange takes the strain
Europe’s leading electrical and telecommunications retailer is facing their busiest quarter ever – and it’s essential every call is handled efficiently. We’re already drafting scripts and recording dynamic messages to improve resolution rates and increase transaction values. Roll on Black Friday!
Adexchange take Rolls Royce to Brazil
We’re delighted to announce Rolls Royce have extended their relationship with Adexchange, asking us to supply messaging in Brazilian Portuguese. The car manufacturer synonymous with quality and craftsmanship has turned to Adexchange to help welcome their customers across the globe. #veryproud
Adexchange diverts Thamse Clippers flood
With tube strikes threatening to flood Thames Clippers with calls it was critical the IVR removed the workload. Within hours Adexchange loaded targeted messaging across the IVR – diverting callers to twitter and saving the besieged agents from drowning in calls. Job done!
Student Loans Company enrols Adexchange
We’re delighted to announce Adexchange have been chosen to redesign all existing IVRs at the Student Loans Company. Following a competitive tender we’ve been tasked with improving the caller journey and reducing agent cost. Term starts soon – so watch this space.
Stremming the tide at Waitrose
With the hugely successful Pick Your Own campaign triggering a flood of calls Waitrose turned to Adexchange for help. Within hours our carefully crafted scripts and menus steered 36% of callers away from agents to a faster, more effective solution. Job done!
Auto Direct call on Adexchange
We’re delighted to announce another major insurance brand have turned to Adexchange for help with IVR design and messaging. Auto Direct need an IVR capable of routing more callers to the right place first – and professional prompts. We’re on it!
The Voice of Thomas Cook
Fantastic! Thomas Cook has asked us to develop a new Customer Service Tone of Voice. Helping staff find and deliver the right language is what we do, so standby for more effective communication from the world’s best known Travel Company!
Lakeland sign Adexchange
We’re pleased to announce the home shopping pioneer Lakeland have chosen Adexchange to help drive sales and delight customers. We’re excited to be helping such a celebrated brand with their customer journey - and can’t wait to get started.
Love is all around at the Coca Cola London Eye
With Valentine’s Day upon us we’re delighted to help two iconic brands get that loving feeling! Romance is in the air thanks to Cupid's Capsule - and it’s our job to carry the message across the IVR. We’ve had worse jobs…
The O2 signs Adexchange
Good news. The world’s most popular music venue has asked Adexchange to handle all phone messaging and venue announcements through to 2016. The O2 hosts some of the biggest names on the planet and we’re thrilled to be part of the team!