December 14
We're pleased to announce the brand whose name is synonymous with quality and excellence have turned to Adexchange for their IVR messaging. Rolls Royce need a first class service for their English and German IVRs and we’re honoured to help.
November 14
The UK’s oldest motoring organisation needs on-hold messages packed with seasonal safety tips. We’re delivering a series of carefully crafted scripts on snow, ice, tyres and batteries – simultaneously supporting the brand and driving sales (pun intended!)
October 14
With 4 million people heading for the ceramic poppies the Tower faces a flood of calls. We’re delighted to help stem the tide and reduce agent workload with a quick response IVR. A real privilege!
September 14
The fastest fleet on the Thames needs an IVR re-build - and we’re proud to be their chosen partner. With new scripts and new recordings MBNA Thames Clippers will soon be as smooth on the phone as they are on the water.
August 2014
The world’s biggest toy brand has asked us to help refresh its FAQs in Asia – and we’re delighted! We’re tackling the Japanese emails first - re-writing LEGO® responses to match brand and reduce secondary contact. Great job!
July 14
When we were approached to design a new Speech Recognition system for Hillsborough Castle – Ireland’s official residence for the Royal Family – we were thrilled! It’s an immediate success, helping to removing unnecessary traffic from busy palace agents.
June 14
The world’s best known name in travel urgently needs to streamline its customer dialogue – which means better emails, agent scripts, web pages and IVRs. We’re happy to help – and have already started!
May 14
They’re one of the world’s largest multimedia retailers – broadcasting to over 200 million homes – so we’re thrilled they’ve asked Adexchange for help! QVC need their new telecom platform to offer more callers a better experience – so stand by for the Adexchange treatment…
April 14
The world’s largest building society needs more callers to self-serve – and they’ve hired Adexchange to help! We’re already redesigning the customer journey to improve call flows: The ROI is going to be massive! Great project – goes live next month.
March 14
With a new season comes a new IVR and new objectives! LEGOLAND have challenged us to create an IVR that’ll sell more tickets and promote their accommodation. We’ve already crafted the scripts ready for launch next week. We love a challenge!
February 14
Northern Ireland's largest independent insurance broker has called on Adexchange to streamline its IVR and reduce agent costs. We’re improving existing menus, messages and touchpoints to reduce call flow pollution. We’re delighted to help – and we’re already on it!
January 14
The supermarket that champions quality, variety and freshness has asked Adexchange to streamline the customer journey. Our goal is simple: fewer transfers and better use of agent time. It’s a low cost project with a significant ROI so watch this space!
Adexchange Media Limited
Company number: 04344957