December 13
With 2 Ice Rinks opening for Christmas the Historic Royal Palaces turned to Adexchange to help manage call volumes. An IVR with daily ice reports means skaters get the latest information and staff can concentrate on selling tickets. Result!
November 13
Northern Europe’s biggest entertainment site has asked us to design a world class bi-lingual IVR. With 2 million visitors a year attending over 300 events across 5 venues the Stockholm Globe Arenas need some serious know-how! We’re on it…
October 13
The global solutions provider Digitalk need professional Spanish messaging to complement their state of the art platform – and we’re thrilled they’ve chosen Adexchange! The voice is approved, the scripts are being developed and we’ll be live in days. Brilliant!
September 13
London’s most iconic music venue needs an effective IVR – and we’ve been asked to design it! Our brief is simple; accurately divide all call types so agents can spend more time talking to the right people. Great project!
August 13
It’s essential Currys / PC World make the most of their speech recognition platform – and we’re delighted to help! Better scripts mean more callers to the right place first time - saving agent time and improving caller experience. Perfect!
July 13
We’re delighted to announce that PGi, the global provider of conferencing solutions has turned to Adexchange for multi-lingual messaging and scripts. With Swedish recordings already delivered we’re turning to French - alors, suite au prochain épisode!
June 13
It’s critical the global medical business, Smith & Nephew, routes more callers to the right department first time – so they’ve enlisted Adexchange! We’re redesigning their IVRs, drafting new menus and creating a consistent, professional experience. Great project!
May 13
Lloyds need more callers to self-serve – and fewer callers dropping out to agent level – so they’ve called in Adexchange! By rewriting the IVR we’re increasing self-serve rates by 25% and reducing the journey by 20%. The early results are fabulous!
April 13
The legendary West London venue played by The Beatles, The Rolling Stones and Bob Dylan has chosen Adexchange to create the audio for its phone system. It’s an honour to be recognised by such an iconic venue – and we’re going live immediately!
March 13
RAC – perhaps the UKs most progressive motoring organisation – has selected Adexchange to help improve their call centre. We’re thrilled to announce we’ll be designing IVRs, supplying recordings and helping RAC deliver a better, more efficient service. Brilliant!
February 13
Brilliant - we’ve been asked to support one of the world’s most successful lotteries! Camelot has contracted us to help get the most from their cutting edge kit – improving call centre performance and refining the customer experience. It’s a big win!
January 13
The company behind Yellow pages and Yell.com is changing it’s name – and has asked Adexchange to help. With hundreds of recorded announcements it’s critical we locate and replace any mention of Yell – while still matching the existing voice and style. We love a challenge!
Adexchange Media Limited
Company number: 04344957