December 11
The nation’s favourite supermarket** needs to reduce agent workload – and we’re delighted they’ve asked Adexchange to help. We’re set to untangle the IVR, release agent time and improve caller experience. It’s a small project – with a huge impact!
** As voted by viewers of the BBC programme Watchdog, 2009.
November 11
Infosys, the global leader in next generation IT has asked Adexchange for support. We’re delighted to announce we’re to supply professional IVR messaging for a key Infosys client. We took the call on Thursday – the recordings were supplied by Monday! Fast work…
October 11
Smith & Nephew, the global supplier of medical devices needs new IVRs across Europe and have turned to Adexchange for help. We’re delighted – so stand by for all new messaging in English, French, German, Italian and Spanish!
September 11
Express Insurance, one of the most reputable insurance intermediaries in the UK has asked us to untangle their IVR – so standby for a better journey, fewer transfers and fewer callers putting the phone down. We’re starting immediately!
August 11
Brilliant! The parent company behind Currys, PC World, Dixons.co.uk and KNOWHOW have signed Adexchange until 2014! We’re to help optimise Call Centre performance, reduce agent workload and increase transaction values. It’s a great job – right up our street so we’re thrilled!
July 11
The world’s 4th biggest toy maker needs IVR messaging in Danish, German, Dutch, English, French, Spanish, Portuguese, Finnish, Swedish, American and Italian. And they’ve asked us to help - how cool is that? It’ll go live in August so stand by…
June 11
With ticket availability constantly changing the Palace needed an IVR that was bang up to date. Our “Real Time” IVR offered the very latest news on tickets, performance times, parking and more. It was the perfect solution!
May 11
Great news! The official provider of short breaks to the London 2012 Games (Thomas Cook) has asked us to supply all their 2012 ticket and hotel messaging. We’ve kicked off the project immediately – and we’re absolutely thrilled to be involved!
April 11
Lloyds Banking Group Mortgage Operations want a world class experience for their millions of UK callers – and we’re delighted they’ve chosen Adexchange to help. So standby for improved IVRs across Lloyds TSB, Bank Of Scotland, Halifax and C&G. We can’t wait to get started!
March 11
Following weeks of development we can now unmask the brand new EDF Energy London Eye IVR! To reflect the exciting new partnership between the Eye and EDF Energy there’s a whole new sound, new voice and new improved caller experience!
February 11
We’re delighted to announce Kwik Fit Insurance have asked Adexchange to help improve their award winning contact centre. We’re to reduce IVR abandonment, internal transfers and launch a quicker, smoother caller journey – so watch this space!
January 11
We’re pleased to report Yell’s new and improved IVR is now live. With clearer menu options more callers now reach the right agent first time – helping reduce agent costs while simultaneously improving caller satisfaction. We’re looking forward to measuring its success!
Adexchange Media Limited
Company number: 04344957