Adexchange divert o2 avalanche
The worlds most popular venue turned to Adexchange as heavy snow triggered a flurry of urgent calls. Within an hour Adexchange loaded emergency IVR messaging and reduced call volumes reaching agents by 57%. Avalanche diverted…
Dell roll out emails
Our pre-written email responses (for agents) have proved so successful across Europe Dell have asked us to support another 8 emerging markets. Poland, Portugal, Slovakia, Denmark, Greece, Norway, Finland and the Czech Republic here we come...
Thomas Cook chooses Adexchange
Brilliant news! Thomas Cook have chosen Adexchange to supply all IVR messaging and support. So coming soon – the all new professional, branded, positive phone experience for every one of Thomas Cooks’ 22 million customers.
Heide Park goes all out for Halloween
When Heide Park asked us to write some spooky messages for their IVR we were happy to help. We created some carefully placed marketing teasers and spooky music to encourage more callers to pre-book. They were thrilled with the results!
Football Pools Kick off new season with Adexchange
The oldest football gaming company in the world is gearing up for the new season – and with 600,000 players it’s critical the IVR can handle the rush - so we’re delighted to play our part refreshing, updating and checking the menus.
Lego® toy with 6 languages
The global toy brand needs 6 IVR's that sound professional, reflect the brand and can be updated at a moments notice - so we're delighted they've asked Adexchange to help. It's a great job – in anyone’s language!
Capgemini looks to adexchange for solution
The world’s foremost consultancy corporation needed an IVR that could separate genuinely urgent calls from day to day issues. We were happy to apply our experience – constructing menus that filtered call groups effectively and fast tracked urgent calls. Job done!
PC World handles iPad with Adexchange
The iPad has arrived – and PC World has turned to Adexchange to help handle the rush. With a mix of fast track options and bespoke scripts, the specially constructed IVR can now help PC World turn demand into sales.
RIAS looks to Adexchange
The UK’s specialist insurer for the over 50’s has asked Adexchange to design a more effective IVR. So look out for new menus delivering more callers to the right agent first time – simultaneously reducing costs and improving caller experience!
Currys chooses Adexchange
We’re thrilled the UK’s largest electrical retailer has contracted Adexchange to improve customer experience and call centre performance. With millions of contacts a year it’s critical Currys optimises it’s operation - so watch this space!
The Hamburg Dungeon comes to Adexchange
Hamburg’s most terrifying attraction has asked Adexchange to help untangle it’s calls. With the current IVR failing to effectively split call types it’s time for a professional approach. So stand by for the all new Dungeon experience!
Royal Collection renew with Adexchange
We’re delighted to announce that The Royal Collection have chosen to extend their relationship with us. All The Queen’s residences will be supplied with Adexchange messaging for many years to come. Happy New Year!