London Eye Drives Sales with IVR

December 09

Up-selling the London Eye’s festive packages at Christmas is a must. By placing some strategic marketing messages throughout the IVR we ensured all callers knew what was on offer – and helped trigger more interest at agent level. Fantastic!

Dell goes Dutch

November 09

The world’s biggest computer company needs a new IVR for the Netherlands – and we’re delighted they’ve asked Adexchange to supply the recordings. With a global network of professional mother tongue speakers we’re always ready to deliver – in any language!

Thorpe Park Launch New IVR

October 09

We’re delighted to announce the new Thorpe Park IVR is now live! With a new voice and new information sections the IVR now handles over 3 times as many callers – freeing up agents to sell more tickets.

Public Sector turns to Adexchange

September 09

Northamptonshire County Council feels residents deserve a professional experience on the phone – and we’re delighted they’ve asked Adexchange to help. The voice has already been chosen and the scripts are being drafted – so watch this space!

Lego® Build Letter Bank

August 09

The global toy manufacturer LEGO® needs a library of pre-written letters to send to fans – and we’re dead chuffed they’ve asked us to help! So stand by for the new professionally crafted LEGO letters – packed with LEGO language!

RAC rescued by Adexchange

July 09

The UK’s most established motoring organisation needs to improve their IVR performance, and we’re delighted to help. We’re analysing call flows and re-designing menus, so look out for the new tangle free experience – coming soon!

Michael Jackson's death hits the o2

June 09

As news of Michael Jackson’s death broke The O2 faced a tidal wave of calls from saddened fans. Adexchange swung into action: pre-planned emergency slots were triggered, menus re-designed and info blocks re-recorded. As the calls came in the IVR was ready – soaking up the pressure.

Regus turns to Adexchange

May 09

The world’s largest provider of flexible office space has turned to Adexchange to greet its’ customers. New menus, better routing, quicker journeys and a professional voice will soon welcome every caller. We love this job – it’s what we do!

Sony re-launches with Adexchange

April 09

We’re delighted to announce the global electronics giant has re-signed Adexchange. With an evolving marketplace SONY need a new IVR experience – so listen out for the all new sound of SONY coming to a phone near you soon.

Sealife Germany chooses Adexchange

March 09

We’re thrilled to announce the launch of a new caller experience for all eight SEALIFE Centres across Germany. Following our complete IVR restructure SEALIFE are now able to handle more calls with fewer agents. Great news for their budgets!

The o2 reaps the Adexchange Benefit

February 09

We’ve just analysed the call flows at the worlds most popular venue – and it’s looking good! Thanks to our carefully designed messaging the new IVR now handles over half of all calls. So we’ve reduced agent workload by 50%. Fantastic!

Autoglass turn to Adexchange

January 09

With Autoglass agents wasting time on the wrong calls the UK’s leading vehicle glass repair and replacement company phoned Adexchange. Within days we’d re-designed the IVR and delivered a solution. Instant benefits!

logo white

royal

Adexchange Media Limited
Company number: 04344957

The Old Garage, Great Milton, Oxfordshire, OX44 7NP
royal

For our latest tips and insight sign up to our regular newsletter

* indicates required