Nutricia Sign Adexchange
As a global leader in medical nutrition it was time for Nutricia to ensure their phones sounded professional. Adexchange was delighted to get the call – and spent December developing scripts and auditioning voices. Look out for the all new helpline!
Loot sign Adexchange for re-launch
The UK’s leading classified Newspaper is re-launching and has asked Adexchange for help. With sales moving online Loot need a new look IVR. So stand by for an all new design capable of reducing agent workload and improving caller experience.
Historic Royal Palaces take to the ice
Opening Ice rinks at both the Palace and the Tower always triggers a surge of calls from eager skaters. But our Daily Ice Report means the IVR can take the burden – keeping skaters happy and the call centre free to sell tickets.
Heide Park's Impressive Start
In the spring Germany’s biggest theme park handled just 14% of calls on their IVR – but now our new design handles 63% of all calls. That means agents now spend more time selling tickets instead of answering questions. Huge success!
Capgemini turns to Adexchange
Great news! The global consultancy company Capgemini has asked us to support their work in 6 languages. With Call Centres serving Turkey, France, Spain, Germany, The UK and Italy Capgemini need messaging capable of solving caller problems and improving resolution rates. We’re delighted to help!
London Eye reduces Agent Workload
Agents at London’s most iconic landmark were handling too many calls about online queries - so they asked Adexchange to help. Our self-help FAQ section on the IVR now handles about 10% of all calls – reducing agent workload and keeping callers happy!
Hampton Court Palace Festival goes out with a bang
For the third year running we’re celebrating the success of our “real-time” IVR. With daily updates on ticket sales needed it was essential we delivered the right messages to the right place at the right time. Thank goodness for our unique remote loading platform!
Yell call flows untangled by Adexchange
With callers routing to the wrong agent Yell needed to improve the performance of their IVR. We analysed their call flows - identified key weaknesses - and showed them the solution. So look out for a smoother, more accurate caller experience!
Currys switch to Adexchange
The UK’s leading electrical retailer needs more callers to route to the right place first time. With millions of calls a year its’ critical agent time is used effectively so we’re reducing transfers and promoting self-help channels. The ROI will be massive!
German Theme Park Comes to UK
With the world’s tallest drop tower and one of the world’s steepest wooden roller coasters Heidi Park is the largest Theme Park in Germany. So we’re delighted they called Adexchange for their Call Centre messaging. We guess the word’s spreading!
Legoland Windsor reaps big benefit from new IVR
70% of all calls used to reach LEGOLAND® Windsor agents. Adexchange re-mapped the IVR so it could handle the low value calls, and now only 30% reach the agents. The result - LEGOLAND Windsor can spend more time converting the right calls into sales.
Historic Palaces re-launch with Adexchange
We've been asked to refresh and re-launch all messaging across the Tower of London, Hampton Court Palace, Banqueting House, Kensington Palace, Kew Palace and Queen Charlottes Cottage. We’re thrilled!