April 22
We can now reveal the UK's leading appliance care provider have asked Adexchange to help create smoother, more effective customer journeys. We’re analysing the contact profile and developing language to improve the existing infrastructure. It’s low cost, high impact and it’s already started!
March 22
We’re thrilled to reveal the UK’s biggest gardening website has asked Adexchange to help improve the customer journey. It’s critical Crocus offer more effective FAQs, a better CX and a best in class phone experience: we’re on it!
February 22
To keep their service secure, Student Loans Company identify and verify all customer contact. So when they asked us to improve their ID&V journeys, we rolled up our sleeves – analysing data and redesigning content to boost success rates. Happy to help!
January 22
We’re delighted to announce our new-found friendship with shopDisney. We’ll be sprinkling some Adexchange magic on their customer communications, making them more friendly, more successful – and more Disney. We can’t wait to get started!
December 21
We’re delighted to announce the UK’s largest supplier of tools has re-signed Adexchange! We’re to continue our work with Cromwell creating smooth and seamless customer journeys. With new technology, new platforms and a newly refreshed brand there’s lots to do!
November 21
When Ageas decided to automate some of their journeys, we were here to help. Now we’ve created the content to bring their new Voice Bot to life, it’s saving time for their customers and contact centres. What a win!
October 21
As Historic Royal Palaces open their gates – and their contact centres – once again, they’re busier than ever. So, we’re busy too: analysing their CRM data, reviewing their customer communications, and reducing workload for their agents. We’re delighted to help!
September 21
When Dixons Carphone decided to merge and rebrand its four business branches under Currys, Adexchange were on hand to help. We’ve mapped the customer journeys, ensuring all touchpoints and messaging align – giving all customers a smooth and seamless transition.
August 21
Live events are back in the calendar at The O2, and we’re thrilled they chose Adexchange to transform their online customer experience and reduce agent workload. Improving and developing FAQ’s, chat, and video articles is just the beginning – let’s get started!
July 21
Adexchange continue supporting the customer journey for online only estate agent, Purplebricks. We’ll be streamlining the customer experience, increasing online deflection, and saving agent time: both online and on the phone. Time to get moving!
June 21
Following a successful IVR rebuild we’re thrilled to announce we’re extending our support across all Admiral customer journeys. We’re to enhance everything from first time resolution rates to the natural language speech interface. We can’t wait!
May 21
We’re beyond thrilled the LEGO Group have renewed their partnership with us for another year. We’ll be focusing on improving their end-to-end customer journeys, delivering content writing workshops and creating video articles – all to help improve their employee experiences.
Adexchange Media Limited
Company number: 04344957