Feb 20
It’s critical Europe’s number 1 reseller of office products handles customer contact more efficiently – so we’re delighted to help. We’re squeezing more out of existing technology: raising order values and reducing agent workload. Great project and we’re on it already!
Jan 20
Barchester care homes always tailor their services to meet their residents needs. With Adexchange’s help, they’re taking this one step further. We’re converting text into audio for partially sighted residents, reviewing the top customer facing documents and supplying content in English, Welsh and Portuguese!
December 19
Renowned for exceptional CX, LEGO® wanted to ensure it was delivering the best possible digital experience. LEGO® asked us to review and benchmark current trends and strategies to identify opportunities for the brand to take forward – a really enjoyable project!
November 19
Driven by a desire to improve customer experience, the Student Loans Company asked Adexchange to assess its customer surveys. We jumped at the chance, identifying opportunities to reduce survey length while increasing customer participation and engagement.
October 19
Thames Clippers operate the fastest and most frequent fleet of boats on the River Thames, but their IVR needed a power boost. Adexchange have come aboard to design a better customer journey, delivering more callers to the right teams and increasing digital take-up.
September 19
As one of the UK’s top three car insurance companies and boasting over six million customers, Admiral have come to Adexchange to update and improve the customer journey; reducing phone contact, transfers and negative abandonment. We’ve got it covered!
August 19
It’s essential the UK’s largest tool supplier, Cromwell, handles customers efficiently and effectively – so we’re delighted they’ve turned to Adexchange for support! We’re benchmarking current journeys and designing solutions to fit on their existing technology. A low-cost solution with high impact!
July 19
Waitrose are launching a new delivery service and it’s essential their customers enjoy a smooth and efficient experience. To ensure success, they’ve called on Adexchange to redesign and build their updated IVR structure. Everything’s recorded and we’re ready to launch!
June 19
Multinational medical equipment company Smith & Nephew asked us to create some helpful training video animations for their English and Asian markets. The videos are a success - helping to drive self-service and reducing helpdesk queries!
May 19
The UK’s biggest Estate Agent has called on Adexchange to help smooth the customer journey. With millions of contacts every year Purplebricks need buyers and sellers to reach the right place first time: both online and on the phone. Great project
April 19
We’re delighted to announce Buckingham Palace and Windsor Castle have chosen to extend their relationship with us. All the Queen’s residences are to be supplied with Adexchange messaging for some time to come. Honoured!
March 19
After helping the organisation behind Hampton Court Palace and Tower of London deliver a successful GDPR campaign, we’re delighted to be asked to improve their emails. Our new templates will improve CX and drive online self-service – watch this space!
Adexchange Media Limited
Company number: 04344957