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    The Latest from Adexchange...
NEWS
The Latest from Adexchange...

British Canoeing come onboard

April 20

We’re delighted to announce British Canoeing have chosen Adexchange to upgrade their Customer Facing Output (CFO). We’re to start work right away – helping callers reach the right department first time with professional, effective and on-brand comms.

Purplebricks relaunches Live Chat with Adexchange

March 20

The UK’s biggest estate agent is known for its online presence. We’ve rewritten, streamlined and relaunched their Live Chat service. This saves vital agent time, reduces workload, and gets consistent and current information to customers, as quick as a click.

Office Depot turn to Adexchange

February 20

It’s critical Europe’s number 1 reseller of office products handles customer contact more efficiently – so we’re delighted to help. We’re squeezing more out of existing technology: raising order values and reducing agent workload. Great project and we’re on it already!

Barchester find a home with Adexchange

January 20

Barchester care homes always tailor their services to meet their residents needs. With Adexchange’s help, they’re taking this one step further. We’re converting text into audio for partially sighted residents, reviewing the top customer facing documents and supplying content in English, Welsh and Portuguese!

Helping LEGO® deliver brilliant Digital CX

December 19

Renowned for exceptional CX, LEGO® wanted to ensure it was delivering the best possible digital experience. LEGO® asked us to review and benchmark current trends and strategies to identify opportunities for the brand to take forward – a really enjoyable project!

Improving Customer Insight for Student Loans Company

November 19

Driven by a desire to improve customer experience, the Student Loans Company asked Adexchange to assess its customer surveys. We jumped at the chance, identifying opportunities to reduce survey length while increasing customer participation and engagement.

Adexchange navigate a better journey for Thames Clippers

October 19

Thames Clippers operate the fastest and most frequent fleet of boats on the River Thames, but their IVR needed a power boost. Adexchange have come aboard to design a better customer journey, delivering more callers to the right teams and increasing digital take-up.

'Insuring' the customer journey for Admiral

September 19

As one of the UK’s top three car insurance companies and boasting over six million customers, Admiral have come to Adexchange to update and improve the customer journey; reducing phone contact, transfers and negative abandonment. We’ve got it covered!

Cromwell tool up with Adexchange

August 19

It’s essential the UK’s largest tool supplier, Cromwell, handles customers efficiently and effectively – so we’re delighted they’ve turned to Adexchange for support! We’re benchmarking current journeys and designing solutions to fit on their existing technology. A low-cost solution with high impact!

Adexchange deliver on Waitrose deliveries

July 19

Waitrose are launching a new delivery service and it’s essential their customers enjoy a smooth and efficient experience. To ensure success, they’ve called on Adexchange to redesign and build their updated IVR structure. Everything’s recorded and we’re ready to launch!

 

Video animations drive Smith & Nephew self-service

June 19

Multinational medical equipment company Smith & Nephew asked us to create some helpful training video animations for their English and Asian markets. The videos are a success - helping to drive self-service and reducing helpdesk queries!

Purplebricks move to Adexchange

May 19

The UK’s biggest Estate Agent has called on Adexchange to help smooth the customer journey. With millions of contacts every year Purplebricks need buyers and sellers to reach the right place first time: both online and on the phone. Great project

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Adexchange Media Limited
Company number: 04344957

The Old Garage, Great Milton, Oxfordshire, OX44 7NP
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