Driving FAQ Usage for The O2
June 20
The world’s busiest music arena, The O2, have asked Adexchange to improve their FAQ’s so they don’t just offer amazing performances, but an amazing customer experience too. Before, during and after a show!
Domestic & General re-sign with Adexchange
May 20
We’re thrilled the UK’s leading appliance care company have chosen to extend their relationship with us. This time around, we’re not just working on IVR improvements… we’ve been asked to drive up digital self-service rates too. Watch this space!
British Canoeing come onboard
April 20
We’re delighted to announce British Canoeing have chosen Adexchange to upgrade their Customer Facing Output (CFO). We’re to start work right away – helping callers reach the right department first time with professional, effective and on-brand comms.
Purplebricks relaunches Live Chat with Adexchange
March 20
The UK’s biggest estate agent is known for its online presence. We’ve rewritten, streamlined and relaunched their Live Chat service. This saves vital agent time, reduces workload, and gets consistent and current information to customers, as quick as a click.
Office Depot turn to Adexchange
February 20
It’s critical Europe’s number 1 reseller of office products handles customer contact more efficiently – so we’re delighted to help. We’re squeezing more out of existing technology: raising order values and reducing agent workload. Great project and we’re on it already!
Barchester find a home with Adexchange
January 20
Barchester care homes always tailor their services to meet their residents needs. With Adexchange’s help, they’re taking this one step further. We’re converting text into audio for partially sighted residents, reviewing the top customer facing documents and supplying content in English, Welsh and Portuguese!
Helping LEGO® deliver brilliant Digital CX
December 19
Renowned for exceptional CX, LEGO® wanted to ensure it was delivering the best possible digital experience. LEGO® asked us to review and benchmark current trends and strategies to identify opportunities for the brand to take forward – a really enjoyable project!
Improving Customer Insight for Student Loans Company
November 19
Driven by a desire to improve customer experience, the Student Loans Company asked Adexchange to assess its customer surveys. We jumped at the chance, identifying opportunities to reduce survey length while increasing customer participation and engagement.
Adexchange navigate a better journey for Thames Clippers
October 19
Thames Clippers operate the fastest and most frequent fleet of boats on the River Thames, but their IVR needed a power boost. Adexchange have come aboard to design a better customer journey, delivering more callers to the right teams and increasing digital take-up.
'Insuring' the customer journey for Admiral
September 19
As one of the UK’s top three car insurance companies and boasting over six million customers, Admiral have come to Adexchange to update and improve the customer journey; reducing phone contact, transfers and negative abandonment. We’ve got it covered!
Cromwell tool up with Adexchange
August 19
It’s essential the UK’s largest tool supplier, Cromwell, handles customers efficiently and effectively – so we’re delighted they’ve turned to Adexchange for support! We’re benchmarking current journeys and designing solutions to fit on their existing technology. A low-cost solution with high impact!
Adexchange deliver on Waitrose deliveries
July 19
Waitrose are launching a new delivery service and it’s essential their customers enjoy a smooth and efficient experience. To ensure success, they’ve called on Adexchange to redesign and build their updated IVR structure. Everything’s recorded and we’re ready to launch!
