Helping Domestic & General improve their customer journeys
The UK’s leading appliance care company are on a mission to better understand their customer contact. First things first, they’ve asked us to run a project to identify the top reasons for transferred calls. We’re rolling up our sleeves already!
Waitrose and Adexchange: the partnership
We’re delighted one of the UK’s biggest and best loved Supermarkets have chosen Adexchange to support their customer facing communications. We’re to continually improve the effectiveness and quality of the customer journey: It’s all about quality, effectiveness and CX. Great job!
Adexchange and the public sector
With Government departments facing a surge in divorce, probate and social security cases – we’re pleased to announce Adexchange are stepping up to help. More effective messaging, better routing and a drive to digital will soon go live – improving the journey for those in need.
Camelot hit the jackpot with Adexchange
Camelot, runners of the UK’s national lottery, know they’ve got the winning combination with Adexchange. Yet again, we’ll be supporting all their IVR needs, managing the messages on their 24/7 phone lines, increasing customer satisfaction and reducing agent workload.
Adexchange welcome aboard Uber Boat by Thames Clippers
Uber has taken to London’s waterways and asked Adexchange to make their IVR and onboard announcements shipshape. Over the next three years we’ll be increasing digital take-up on the IVR and welcoming passengers on board their fleet of boats.
Reducing agent workload for HRP
As soon as Historic Royal Palaces opened the drawbridges again, they were inundated with membership calls. Our expert review of the IVR layout and wording improved the customer journey, increased online diverts and reduced agent phone contact by almost 70%. What a result!
Driving Digital for Autoglass
It’s critical the UK’s leading glass repair and replacement company encourages more customers to book online – and they’ve asked Adexchange to help. We’re to spearhead a digital review: identifying friction, opportunity and immediate benefits. We’re already on it - so watch this space!
Currys PC World drive up digital rates with Adexchange
Currys PC World needed to increase their Web Chat and Digital engagement… fast! We gave them a portfolio of cost effective ‘quick fixes’ to help. Fast forward a month and digital engagement levels are way up – and continue to rise. We’re delighted!
Royal Collection Trust
We’re delighted to announce Buckingham Palace and Windsor Castle have chosen to extend their relationship with Adexchange! Following an extensive competitive process, The Royal Collection have asked us to supply messaging for all The Queen’s residences for many years to come. Honoured!
Driving FAQ Usage for The O2
The world’s busiest music arena, The O2, have asked Adexchange to improve their FAQ’s so they don’t just offer amazing performances, but an amazing customer experience too. Before, during and after a show!
Domestic & General re-sign with Adexchange
We’re thrilled the UK’s leading appliance care company have chosen to extend their relationship with us. This time around, we’re not just working on IVR improvements… we’ve been asked to drive up digital self-service rates too. Watch this space!
British Canoeing come onboard
We’re delighted to announce British Canoeing have chosen Adexchange to upgrade their Customer Facing Output (CFO). We’re to start work right away – helping callers reach the right department first time with professional, effective and on-brand comms.