Driving Digital for Autoglass
It’s critical the UK’s leading glass repair and replacement company encourages more customers to book online – and they’ve asked Adexchange to help. We’re to spearhead a digital review: identifying friction, opportunity and immediate benefits. We’re already on it - so watch this space!
Currys PC World drive up digital rates with Adexchange
Currys PC World needed to increase their Web Chat and Digital engagement… fast! We gave them a portfolio of cost effective ‘quick fixes’ to help. Fast forward a month and digital engagement levels are way up – and continue to rise. We’re delighted!
Royal Collection Trust
We’re delighted to announce Buckingham Palace and Windsor Castle have chosen to extend their relationship with Adexchange! Following an extensive competitive process, The Royal Collection have asked us to supply messaging for all The Queen’s residences for many years to come. Honoured!
Driving FAQ Usage for The O2
The world’s busiest music arena, The O2, have asked Adexchange to improve their FAQ’s so they don’t just offer amazing performances, but an amazing customer experience too. Before, during and after a show!
Domestic & General re-sign with Adexchange
We’re thrilled the UK’s leading appliance care company have chosen to extend their relationship with us. This time around, we’re not just working on IVR improvements… we’ve been asked to drive up digital self-service rates too. Watch this space!
British Canoeing come onboard
We’re delighted to announce British Canoeing have chosen Adexchange to upgrade their Customer Facing Output (CFO). We’re to start work right away – helping callers reach the right department first time with professional, effective and on-brand comms.
Purplebricks relaunches Live Chat with Adexchange
The UK’s biggest estate agent is known for its online presence. We’ve rewritten, streamlined and relaunched their Live Chat service. This saves vital agent time, reduces workload, and gets consistent and current information to customers, as quick as a click.
Office Depot turn to Adexchange
It’s critical Europe’s number 1 reseller of office products handles customer contact more efficiently – so we’re delighted to help. We’re squeezing more out of existing technology: raising order values and reducing agent workload. Great project and we’re on it already!
Barchester find a home with Adexchange
Barchester care homes always tailor their services to meet their residents needs. With Adexchange’s help, they’re taking this one step further. We’re converting text into audio for partially sighted residents, reviewing the top customer facing documents and supplying content in English, Welsh and Portuguese!
Helping LEGO® deliver brilliant Digital CX
Renowned for exceptional CX, LEGO® wanted to ensure it was delivering the best possible digital experience. LEGO® asked us to review and benchmark current trends and strategies to identify opportunities for the brand to take forward – a really enjoyable project!
Improving Customer Insight for Student Loans Company
Driven by a desire to improve customer experience, the Student Loans Company asked Adexchange to assess its customer surveys. We jumped at the chance, identifying opportunities to reduce survey length while increasing customer participation and engagement.
Adexchange navigate a better journey for Thames Clippers
Thames Clippers operate the fastest and most frequent fleet of boats on the River Thames, but their IVR needed a power boost. Adexchange have come aboard to design a better customer journey, delivering more callers to the right teams and increasing digital take-up.