March 18
Hampton Court Palace have asked Adexchange to help launch a digital visitor experience! It’s critical the Palace offers accurate, high-quality audio, visuals and text. Our team of 14 specialists are on it - overseeing all 9 languages. Launch imminent!
February 2018
Here at Adexchange we cover over 30 languages, so when cloud-based communications platform, Digitalk, asked us to add another to that list, we couldn’t resist. Say hello, or “እው ሰላም ነው” to Amharic. Ethiopia’s official language, spoken by over 9 million people.
January 18
Taylor Wimpey, one of the largest British based housebuilding companies, have asked Adexchange to analyse their Customer Experience across all customer contact channels. We’re excited to start laying the foundations for more efficient and effective first-class Customer Experience.
December 17
We’re to help the UK’s leading short-term car insurer drive their digital transformation project! It’s a great job – moving customer contact from phone to online. We’re already rewriting FAQs, creating knowledge articles and promoting online self-help. So watch this space!
November 2017
The world’s most popular music venue, The O2, have brought in Adexchange to improve their email customer satisfaction rates. First on the list? Customer complaints. We’re re-vamping their wording and phrasing to make the emails shorter, clearer and more effective.
October 2017
Hampton Court Palace needs our help with a new Digital Video Guide! It's a multi-lingual unit packed with images, text and audio, guiding visitors around the palace. We're supporting all 9 languages: English, Dutch, French, German, Italian, Russian, Spanish, Korean, Japanese. Goes live soon!
September 17
We’re thrilled the world’s largest toy company has asked Adexchange to support their agents with Email and Chat. We’re to work across the UK, US, Germany, Holland, France and Korea ensuring LEGO® customer service remains the best in class. Great job!
August 17
Multinational medical business, Smith & Nephew have turned to Adexchange to convert their old-style knowledge articles (with text and still images) into short, punchy, branded videos - improving self-serve rates and saving agent time.
July 17
Dixons Carphone, Europe’s leading electrical, telecoms and services retailer, launch Team Knowhow with a little help from Adexchange. We were on hand to seamlessly transform all Geek Squad and Knowhow IVR messages to become the 24/7 Team Knowhow service.
June 17
RAC members were taking a few wrong turns when calling their Breakdown IVR. Adexchange came to the rescue, and with a quick wording analysis and rewrite we decreased calls being routed to the Road Traffic Accident department by 73%!
May 17
Leading electrical product care company, Domestic & General, have chosen Adexchange to help urgently improve their CX. We’ll be working with them to re-design their IVR’s, minimise transfers and improve first time resolutions.
April 17
Premium Credit, the UK and Ireland’s no.1 premium finance company, are moving into the digital world and need their communications to encourage customers to do the same. We’re redesigning their letters to draw customers in and signup online.
Adexchange Media Limited
Company number: 04344957