Nick has been our Managing Director for over 15 years, but before joining Adexchange was a BBC journalist and radio presenter; both of which rely on clarity of communication, detail and efficiency.
Nick helps our clients improve their customer journeys across every channel and touchpoint. He’s responsible for business development – from new business to marketing – as well as leading and growing the Adexchange team. When he’s not working, Nick can be found racing kayaks on the River Thames.
With over 12 years of experience at Adexchange, Suzy oversees the Account Management and Production teams, ensuring the planning and delivery of all our projects are completed to the highest standard.
Working across a range of sectors – including travel, insurance, retail and entertainment - Suzy has an extensive track record of saving clients time and money, while simultaneously streamlining and improving their customers’ journeys.
When not in the office or on site, Suzy enjoys playing football for local ladies team Jackdaws FC.
Since joining Adexchange in 2003 Alan has launched, loaded and maintained projects across multiple platforms, always endeavouring to be one step ahead of our clients’ ever-changing needs.
With over 30 years’ experience developing and implementing technology systems, he remains unflappable under pressure.
When he’s not fixing our clients' technical issues, he’s a keen musician, playing the saxophone in a number of local bands.
Susan graduated from the London School of Economics and Political Science (LSE) and has spent almost 30 years working in business management, including four years managing the (business) affairs of high-profile musicians, composers and performers.
Susan manages the financial side of Adexchange, handling the book-keeping, and Accounts management.
Outside of work, Susan can be found playing keyboards with her jazz band, Cutting Edge.
Helen works closely with clients to improve their content performance and customer experiences. With excellent organisational skills, analytical thinking and technical abilities, she is also a gifted content writer, cutting through the waffle to give users what they need.
Prior to joining Adexchange in 2016, Helen managed the English Department Media Studio at the University of Buckingham, from where she had graduated with First Class Honours in Communication, Media & Journalism. She has subsequently been awarded a Masters degree in Politics of Conflict and Violence (don’t ask).
When she isn’t in the office, Helen can be found spinning the decks at her local hospital radio station.
For over 20 years Carina has been specialising in copywriting and content. From customer service emails to marketing copy, she draws her wealth of experience from both sides of the client agency divide.
Carina helps clients from every industry develop more successful tones of voice, using workshops and training to deliver consistently high-quality work on time, on brief and on budget.
When she’s not producing exceptional content, Carina’s probably finding space for the latest in the extensive and hard-earned collection of her prize pooches' rosettes.
Elliot joined Adexchange in 2019 after graduating from Bournemouth University with a First Class Honours in Media Production and an MA in Multimedia Journalism
He is responsible for recording, editing and delivering audio visual content, from IVR scripts to walk-through explainer videos. His creativity is put to good use producing visuals and infographics that clarify messages for clients and their customers. Elliot looks after the studio, making sure the technology is doing what it should.
In his spare time, Elliot enjoys cooking and can be found at fetes and festivals with his Horsebox Waffle Co. He’s also a keen skateboarder.
Kerry is responsible for the day-to-day management of our clients, ensuring projects are delivered on brief and on time. As well as being an excellent project manager, she has a sharp strategic mind. Kerry analyses behaviour data across multiple platforms to determine how and where customer journeys can be improved.
Kerry joined Adexchange in 2018 from CPM’s International Department where she managed data analysis across 26 countries.
Her hobbies are as varied as they are unusual. She keeps Poison Arrow frogs, plays the saxophone, enjoys dancing and can ride dressage.
Megan has many strings to her bow. A freelance journalist/writer, radio and podcast producer, as well as a children’s literature consultant, there’s not much she can’t do.
She’s worked with us previously as a consultant and, in January 2020, joined us on a more regular basis as our Production Co-ordinator. She now supports the Account Managers with data analysis, IVR mapping and document formatting. We also take advantage of her writing skills asking her to pen a steady supply of emails, FAQs and knowledge articles to help our clients reduce customer contact and improve CX.
Megan is a very keen traveller, yoga lover and sitcom fan.