Nick has been our Managing Director for over 15 years, but before joining Adexchange was a BBC journalist and radio presenter; both of which rely on clarity of communication, detail and efficiency.
Nick helps our clients improve their customer journeys across every channel and touchpoint. He’s responsible for business development – from new business to marketing – as well as leading and growing the Adexchange team. When he’s not working, Nick can be found racing kayaks on the River Thames.
Head of Client Services
With over 12 years of experience at Adexchange, Suzy oversees the Account Management and Production teams, ensuring the planning and delivery of all our projects are completed to the highest standard.
Working across a range of sectors – including travel, insurance, retail and entertainment - Suzy has an extensive track record of saving clients time and money, while simultaneously streamlining and improving their customers’ journeys.
When not in the office or on site, Suzy enjoys playing football for local ladies team Jackdaws FC.
Head of IT
Since joining Adexchange in 2003 Alan has launched, loaded and maintained projects across multiple platforms, always endeavouring to be one step ahead of our clients’ ever-changing needs.
With over 30 years’ experience developing and implementing technology systems, he remains unflappable under pressure.
When he’s not fixing our clients' technical issues, he’s a keen musician, playing the saxophone in a number of local bands.
Accounts Manager | Office Manager, Adexchange
Susan graduated from the London School of Economics and Political Science (LSE) and has spent almost 30 years working in business management, including four years managing the (business) affairs of high-profile musicians, composers and performers.
Susan manages the financial side of Adexchange, handling the book-keeping, and Accounts management.
Outside of work, Susan can be found playing keyboards with her jazz band, Cutting Edge.
Helen heads up our production department, generating the audio, video and multi-lingual content required to service our clients.
After graduating with First Class Honours in Communication, Media & Journalism from the University of Buckingham, Helen went on to manage the English Department Media Studio at the University. She finally broke free of academia to join Adexchange and help lead audio, IVR and video projects.
When she isn’t in the office or studio, Helen can be found spinning the decks at her local hospital radio station.
For over 20 years Carina has been specialising in copywriting and content. From customer service emails to marketing copy, she draws her wealth of experience from both sides of the client agency divide.
Carina helps clients from every industry develop more successful tones of voice, using workshops and training to deliver consistently high-quality work on time, on brief and on budget.
When she’s not producing exceptional content, Carina’s probably finding space for the latest in the extensive and hard-earned collection of her prize pooches' rosettes.
Elliot joined Adexchange in 2019 having graduated from Bournemouth University with a First Class Honours degree in Media Production and an MA in Multimedia Journalism.
He now supports the studio-based team, writing scripts and editing recordings. His writing skills are put to good use in improving the customer experience; from creating knowledge articles for customer service agents to anticipating and answering customer queries through website content.
In his spare time, Elliot enjoys cooking and can be found at fetes and festivals with his Horsebox Waffle Company. He’s also a keen skateboarder.
Kerry is responsible for the day-to-day management of our clients, ensuring projects are delivered on brief and on time. As well as being an excellent project manager, she has a sharp strategic mind. Kerry analyses behaviour data across multiple platforms to determine how and where customer journeys can be improved.
Kerry joined Adexchange in 2018 from CPM’s International Department where she managed data analysis across 26 countries.
Her hobbies are as varied as they are unusual. She keeps Poison Arrow frogs, plays the saxophone, enjoys dancing and can ride dressage.