Phone

IVR

IVR

The Adexchange IVR design process transforms caller behaviour. Typically, we’re asked to reduce transfers, minimise negative abandonment or drive contact to digital channels. Whatever your objective the Adexchange 5-fold approach will deliver an effective solution.
On Hold / Queue

On Hold / Queue

A well designed on-hold experience reduces abandonment, increases sales and drives self-service. Adexchange effective messaging mixed with royalty free music (or composer created track) helps influence caller behaviour and deliver tangible results.
Texts / SMS

Texts / SMS

Powerful, effective texts- sent at the right times - can reduce repeat contact and remove agent workload. Our phrasing, terminology and experience ensure text messaging delivers savings - not secondary contacts.

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Adexchange Media Limited
Company number: 04344957

The Old Garage, Great Milton, Oxfordshire, OX44 7NP
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