The Adexchange IVR design process transforms caller behaviour. Typically, we’re asked to reduce transfers, minimise negative abandonment or drive contact to digital channels. Whatever your objective the Adexchange 5-fold approach will deliver an effective solution.
On Hold / Queue
A well designed on-hold experience reduces abandonment, increases sales and drives self-service. Adexchange effective messaging mixed with royalty free music (or composer created track) helps influence caller behaviour and deliver tangible results.
Texts / SMS
Powerful, effective texts- sent at the right times - can reduce repeat contact and remove agent workload. Our phrasing, terminology and experience ensure text messaging delivers savings - not secondary contacts.