Written Articles & FAQS
Online FAQs and knowledge articles and have become an essential and expected part of any website or intranet. Well written and easy to find content help customers to self-serve quickly, reducing unnecessary contact for both you and your customer.
Why tell your customer how to fix their problem if you can show them? Adexchange Video Articles offer the customer a powerful screen walk-through – increasing self-serve rates and improving CX. Converting old-style knowledge articles (with text and still images) into video is quick, cost-effective and loved by customers.