Written Articles & FAQs
Content that’s well written, well designed and easy to find helps customers self-serve quickly, reducing unnecessary contact for both you and your customer.
Video Articles
Why tell your customer how to fix their problem if you can show them? Adexchange Video Articles offer the customer a powerful screen walk-through – increasing self-serve rates and improving CX. Converting old-style knowledge articles (with text and still images) into video is quick, cost-effective and loved by customers.
