Adexchange redesign Web content and layout to communicate more effectively - reducing secondary contact, increasing self-serve rates and aligning multi-channel strategy.
Powerful emails – both freehand and pre-written responses – measurably reduce secondary contact and agent workload. By developing strategic responses and clear, consistent answers we’ll also help improve CX.
Interacting with customers via Social requires a difference in tone, style and pace – uncharted territory for a lot of agents. Our workshops help agents master the techniques to deliver the best possible CX and the quickest resolution. To emoji or not to emoji, that is the question….