AI & Chatbots
As with any technology Chatbots rely on good design and effective content. Adexchange maximises Chatbot success through better customer facing output, better analysis of customer behaviour and stronger content. Adexchange principles increase Chatbot performance – reducing agent workload.
Live chat can be a tricky channel for agents to get right – and feel confident delivering. Our interactive workshops help coach agents – and trainers - to confidently engage with customers in an effective and appropriate way. Solid coaching to avoid mistakes that go global…