Automated Identification and Verification saves agent time and cost – but failure rates can be high. Adexchange analyses the steps, identifies the failure points and improves success through better content and journey design. Results can be significant with success rates improving by 20%.
Allowing customers to self-serve and find up to date information about their delivery helps to release agent time and reduce repeat ‘chase’ contact. By developing more effective content Adexchange increase success rates and improve the CX.