Adexchange squeeze better performance out of your existing technology: FAQs, Chat, Email, Web, IVR and SMS through low-cost improvements to the customer facing output. By streamlining content, design and strategy we improve all communication channels – improving CX and reducing cost.
Our Workshops
Agent Training
Our tailor-made workshops help agents master essential skills across all channels – including chat, social and email. Our sessions are interactive, fun, constructive and based on your material (and scenarios). Tell us what you need to achieve, and we’ll develop a bespoke programme for your approval.
Style Guides
Brand guidelines are often weighty, complex and difficult for agents to adopt. Adexchange are skilled at distilling guidelines into concise, relevant tools (approved my marketing) that agents love to use. Our experts help agents deliver fantastic, brand appropriate experiences across all channels – reflecting the brand and improving the CX.
Adexchange Media Limited
Company number: 04344957