Adexchange are customer journey experts who squeeze better performance out of existing technology. We develop more effective Portals, FAQs, Bots, Emails, Web pages, IVRs and SMS messaging. With low-cost improvements to content and design we streamline all communication channels – improving CX and reducing contact centre cost.
Our tailor-made workshops help call and contact centre agents master essential skills across all channels – including chat, social and email. Our sessions are interactive, fun, constructive and based on your material (and scenarios). Tell us what you need to achieve, and we’ll develop a bespoke programme for your approval.
Brand guidelines are often weighty, complex and difficult for call and contact centre agents to adopt. Adexchange are skilled at distilling guidelines into concise, relevant tools (approved by marketing) that agents love to use. Our experts help agents deliver fantastic, brand appropriate experiences across all channels – reflecting the brand and improving the CX.
Adexchange Media Limited
Company number: 04344957
