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Data That Matters

Here at Adexchange we love data. As contact centre managers, data gives us x-ray vision across our operation by allowing us to:

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Rebooting our Knowledge Bases

Whoever wrote all the old odes, missed a very important one.

Contact centre managers who’ve completed their knowledge bases, aren’t contact managers at all” – New ode, Adexchange 2021

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5 ways to increase self service rates

Self-help doesn’t get the bad press it used to. No longer brushed off as uncool or cringe-worthy – in the age of mindfulness podcasts and meditation apps, self-help has moved off dusty bookshelves and into the mainstream. 

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The Art of a Confirmation Email

The average working person receives 126 emails a day (radicati.com). As contract centre managers we love a well-written email, but we’re also human beings who feel the burn when our personal inbox gets inundated.

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Why Personality Beats Personas In Contact Centres

There’s that mate who persuades you to jump in the sea, the friend who hotly debates at a light-hearted pub quiz, and the pal who you’ll always be a shoulder for. We all have friends who bring out our various sides: adventurous, serious, and sensitive.

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6 Ways to Get the Most from your Chatbot

Recent years have seen the rise of the robots… and it’s not the sci-fi nightmare Keanu Reeves had us picturing.

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Adexchange Media Limited
Company number: 04344957

The Old Garage, Great Milton, Oxfordshire, OX44 7NP
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