• Blog
    Blog
    Best Practice
BLOG
Best Practice

Why Personality Beats Personas In Contact Centres

There’s that mate who persuades you to jump in the sea, the friend who hotly debates at a light-hearted pub quiz, and the pal who you’ll always be a shoulder for. We all have friends who bring out our various sides: adventurous, serious, and sensitive.

Continue Reading

6 Ways to Get the Most from your Chatbot

Recent years have seen the rise of the robots… and it’s not the sci-fi nightmare Keanu Reeves had us picturing.

Continue Reading

5 Reasons Contact Centres Are Here To Stay

The contact centre is a resilient animal. Having developed from one-dimensional call centres into jack-of-all-trade-centres juggling multiple channels, today’s contact centre ideally curates a seamless omnichannel for customer experience.

Continue Reading

Get The Picture: Visual Localisation

The difference between translation and localisation isn’t new to us as contact centres. Translation converts something into another language whilst localisation considers geographical and cultural nuance before doing so. But are well aware that we need to be hot on localising images, as well as words?

Continue Reading

5 Reasons Contact Centres Need Unified Content

‘Unified communications’ is a term that gets thrown around a lot in our industry. There’s no secret it means a big piece of new kit. But here at Adexchange, we challenge the idea that contact centres need to buy a ton of software to unify their communications.

Continue Reading

Put The Words In

‘Actions speak louder than words’ is something we hear a lot. What we don’t talk about enough is how words influence actions. When it comes to contact centres, language is often the driving force of customer decisions, the variable in growing success rates, and the limb on which everyone leans to make the job good. It’s worth us becoming fluent in its subtle superpowers.

Continue Reading

logo white

royal

Adexchange Media Limited
Company number: 04344957

The Old Garage, Great Milton, Oxfordshire, OX44 7NP
royal