Why Personality Beats Personas In Contact Centres
There’s that mate who persuades you to jump in the sea, the friend who hotly debates at a light-hearted pub quiz, and the pal who you’ll always be a shoulder for. We all have friends who bring out our various sides: adventurous, serious, and sensitive.
6 Ways to Get the Most from your Chatbot
Recent years have seen the rise of the robots… and it’s not the sci-fi nightmare Keanu Reeves had us picturing.
5 Reasons Contact Centres Are Here To Stay
The contact centre is a resilient animal. Having developed from one-dimensional call centres into jack-of-all-trade-centres juggling multiple channels, today’s contact centre ideally curates a seamless omnichannel for customer experience.
Get The Picture: Visual Localisation
The difference between translation and localisation isn’t new to us as contact centres. Translation converts something into another language whilst localisation considers geographical and cultural nuance before doing so. But are well aware that we need to be hot on localising images, as well as words?
5 Reasons Contact Centres Need Unified Content
‘Unified communications’ is a term that gets thrown around a lot in our industry. There’s no secret it means a big piece of new kit. But here at Adexchange, we challenge the idea that contact centres need to buy a ton of software to unify their communications.
Put The Words In
‘Actions speak louder than words’ is something we hear a lot. What we don’t talk about enough is how words influence actions. When it comes to contact centres, language is often the driving force of customer decisions, the variable in growing success rates, and the limb on which everyone leans to make the job good. It’s worth us becoming fluent in its subtle superpowers.