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Our Channels are As Good As Their Content

 Our Channels are As Good As Their Content

Getting a new channel up and running, can take a host of software engineers, installation experts and compliance analysts. But for some reason, when it comes to creating the channel’s content, there’s an industry-wide tendency to leave that writing job to whoever’s lingering near a keyboard at the time - which is typically office snacker Mike because it’s 5pm and he’s misplaced his gingernuts.

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Resolutions to Actually Stick to

 

Project Resolutions To Actually Stick To

January’s not looking…relax…he’s gone.

This is a safe space where we can be real about our new years’ resolutions.

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Data That Matters

Here at Adexchange we love data. As contact centre managers, data gives us x-ray vision across our operation by allowing us to:

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Rebooting our Knowledge Bases

Whoever wrote all the old odes, missed a very important one.

Contact centre managers who’ve completed their knowledge bases, aren’t contact managers at all” – New ode, Adexchange 2021

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Help Yourself! 5 ways to increase self service rates

Self-help doesn’t get the bad press it used to. No longer brushed off as uncool or cringe-worthy – in the age of mindfulness podcasts and meditation apps, self-help has moved off dusty bookshelves and into the mainstream. 

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The Art of a Confirmation Email

The average working person receives 126 emails a day (radicati.com). As contract centre managers we love a well-written email, but we’re also human beings who feel the burn when our personal inbox gets inundated.

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