Digital Optimisation
Save contact centre agent time
Whether you’re launching a digital optimisation project or need to improve the performance of existing technology, we’ll make it easier for your users to go digital – with measurable results.
Channel Shift
Drive online
By addressing content and journey design we’ll help your customers switch channels. Our proven principles of effective communication will measurably shift customer contact to the channel of your choice.
Improve CX
Increase satisfaction
At the heart of company performance is customer experience. For over 20 years, we’ve identified potentially damaging touchpoints in the customer journey and offered simple, clear cost-effective solutions to boost performance and reduce cost.
Increase self-serve
Lower Cost
Adexchange create more effective FAQs and Knowledge Articles with the power to help more customers serve themselves. Low-cost projects with a high (quantifiable) impact.
About Adexchange
Adexchange is a multilingual agency that specialises in improving customer journeys. We deliver measurable improvement across all communication channels – by streamlining content, design and touchpoint strategy.
Our team of specialists analyse existing customer journeys across FAQs, Chat, Email, IVR, Web and SMS - identifying weakness and opportunity. We then apply our proven principles of effective communication to help you deliver your objectives.
Typically, we’re asked to:
- Improve first time resolution
- Increase customer self-serve rates
- Reduce contact centre agent transfers
- Reduce average handling time (AHT)
- Increase average transaction value (ATV)
- Shift customer contact to digital
Adexchange Media Limited
Company number: 04344957