Adexchange influences customer behaviour - and so delivers measurable benefit.
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• Reduce Operational Costs
• Increase Sales Conversion
• Transform Caller Behaviour
• Support CRM and Brand Values
Adexchange provides IVR recordings, scripts and routing plans to help transform caller behaviour – delivering measurable benefits to Contact Centres, brands and customers.
We offer professional voices, digital studios, ongoing support, instant turnaround – and genuine insight.
• Increase Income Per Call
• Control Abandonment Rates
• Cross-sell Products
• Manage Call Flows
• Reduce Transfer Rates
With appropriate phrasing, vocabulary, language and terminology, outgoing emails communicate an effective and consistent message – and so manage your customer’s experience and response.
Professionally written emails deliver a range of benefits:
• Improved First Time Resolution
• Better Brand Experience
• Increased Customer Satisfaction
• Fewer Return Contacts
A professionally crafted letter is effective, consistent (with other communications) and satisfying for the customer.
Professionally written Letters deliver a range of benefits:
• Improved First Time Resolution
• Better Brand Experience
• Increased Customer Satisfaction
• Fewer Return Contacts
Communicating with your customers by text is a tricky business. Customers can react badly when a big brand enters such a personal area.
Phrasing, structure and vocabulary are critical if your message is to be a success.
Get the language right and you can enjoy many benefits:
• Improved First Time Resolution
• Better Brand Experience
• Increased Customer Satisfaction
• Fewer Return Contacts
Adexchange currently supports 19 European, Scandinavian and Middle Eastern languages – supplying messages and IVR recordings to match brief and brand. Adexchange ensures consistency of voice, language and style across all channels – and across all languages.
All our voices and language writers are native speakers. Like our producers, they are professional, trained and experienced.
• Native Languages
• Qualified Translators
• Mother Tongue Voices
• Experienced Writers
