News
Dumfries House joins Adexchange
April 08
We’re delighted to extend our links with Royalty! Following our work with Buckingham Palace, Windsor Castle and Clarence House the Scottish stately home (run by a group led by HRH Prince Charles) has asked us to supply all phone messaging. Brilliant!German Theme Park comes to UK!
March 08
With the world’s tallest drop tower and one of the world’s steepest wooden roller coasters Heidi Park is the largest Theme Park in Germany. So we’re delighted they called Adexchange for their Call Centre messaging. We guess the word’s spreading!
New LEGOLAND IVR delivers massive benefit!
February 08
70% of all calls used to reach LEGOLAND's agents. Adexchange re-mapped the IVR so it could handle the low value calls, and now only 30% reach the agents. The result - LEGOLAND spend more time converting the right calls into sales.Royal Palaces Re-launch with Adexchange
January 08
We've been been asked to refresh and re-launch all messaging across the Tower of London, Hampton Court Palace, Banqueting House, Kensington Palace, Kew Palace and Queen Charlottes Cottage. We’re thrilled!LEGOLAND sign-up for Email and Phone
December 07
Adexchange has been chosen to supply all messaging (email scripts & phone recordings) for 2008. It’s our job to make sure every customer contact is effective, professional and maximises the sales opportunity. So watch this space!Dell sign Adexchange across Europe
November 07
We're delighted to announce that with the addition of Swedish, Finnish, Norwegian, Dutch, Danish, Polish and Greek, Adexchange now help the World’s biggest computer company manage customer contact across 26 European territories.Sony signs Adexchange
October 07
The global electronics giant has asked Adexchange to untangle their IVR’s. With important customers abandoning mid-call and hundreds of calls being delivered to the wrong department it's time for a rethink - so stand by for the all new Sony experience!Alton Towers Goes Scary!
September 07
Britain’s most famous Theme Park gives Adexchange the go-ahead to launch their new Halloween IVR. So for Blood Curdling Screams, Tales of Petrifying Terror and Stories of the Darkside – press 1….mwahahahaha…
Littlewoods kick off new season
August 07
The UK’s biggest football pools company has re-launched it’s IVR with new games new prizes and new recordings. It’s now a consistent, professional, branded experience – all in time for the new football season.
The O2 launches with Adexchange
July 07
The iconic roof in Greenwich houses a 20,000 seat Arena, an 11 screen cinema, an entire street of bars and restaurants and a live music club. And they’ve chosen Adexchange to supply their announcements. Let’s just say we’re pleased…
BSM signs-up Adexchange
June 07
We’re delighted to announce the World’s largest driving school has chosen adexchange to improve their caller experience. Listen out for a new, professional, branded sound across all BSM phones. Coming soon!
LEGO update Letters and Emails
May 07
Congratulations LEGO for winning the World’s Most Respected Company Survey (2007). Time to re-write all outgoing emails, letters etc (in various European languages) to ensure everyone knows!Dell launches in Arabic
April 07
The World's largest computer company sign up Adexchange to supply messages in Russian, Arabic and Turkish. Adexchange now supply Dell with Emails, IVR recordings and Web Pages in 19 languages!Thorpe Park goes live
March 07
The UK’s most thrilling theme park launches its new IVR for 2007. It's packed with information on the latest rides, packages and prices – and every caller hears about “Stealth 1.1”, Europe’s fastest launch coaster.Auto Trader launches new IVR experience
February 07
Following weeks of development, Auto Trader unleashes its new voice. Coupled with carefully crafted scripts its IVR now matches its customer service strategy – and keeps Auto Trader callers happy.Buckingham Palace chooses Adexchange
January 07
Adexchange has been chosen to supply messaging for all the Queen’s residences – including Buckingham Palace, Windsor Castle and The Palace of Holyroodhouse. We’re delighted!
