Adexchange provides IVR recordings, scripts and routing plans that transform caller behaviour - delivering significant and measurable cost savings.
We offer professional voices, writers, digital studios, ongoing support and instant turnaround.
- Reduce Agent Workload
- Remove "Low Value" Calls
- Improve Resolution Rates
- Control Caller Journey
Adexchange provides IVR recordings, scripts and routing plans that transform caller behaviour - delivering significant and measurable cost savings.
We offer professional voices, writers, digital studios, ongoing support and instant turnaround.
- Reduce Agent Workload
- Remove "Low Value" Calls
- Improve Resolution Rates
- Control Caller Journey
The Adexchange Response Library (pre-written replies to customer emails) measurably reduces secondary contact - and thus agent costs.
By developing a strategic response to every customer email Adexchange reduces agent workload and increases resolution rates.
- Improve First Time Resolution
- Minimise Secondary Contract
- Reduce Agent Workload
- Reduce Agent Error
The Adexchange Response Library (pre-written replies to customer letters) measurably reduces escalation.
By developing a strategic response to every customer letter Adexchange reduces agent workload and delivers successful resolutions.
- Improve First Time Resolution
- Reduce Escalation
- Reduce Agent Workload
- Reduce Agent Error
Communicating with your customers by text can reduce contact costs - if handled sensitively.
Our phrasing, terminology and experience (across 9 territories) can ensure text messaging delivers savings - not secondary contacts.
- Minimise Secondary Contacts
- Improve Resolution
- Reduce Call Centre Costs
- Shrink Agent Workload
Adexchange currently supports 26 European, Middle Eastern and Asian languages.
With a global network of voices, writers and studios we deliver our strategic approach (and savings) across all continents. Not including the ice caps...
- Native Languages
- Qualified Translators
- Mother Tongue Voices
- Experienced Writers
