Supporting your success
Founded in 1997, Adexchange has a strong reputation among top brands for its strategic and technical experience and client focus. We’re proud to have contributed to the success of major UK and European companies such the RAC, Autoglass, Camelot, Dell and Legoland.
We build long-term relationships with our clients by:
• Understanding their business and call centre objectives
• Delivering measurable results, such as cost reduction
• Providing responsive account management
Find out how we could help your business to maximise call centre efficiency and return on investment by optimising the customer journey.
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Adexchange provides IVR recordings, scripts and routing plans that transform caller behaviour – delivering significant and measurable cost savings.
We offer professional voices, writers, digital studios, ongoing support and instant turnaround.
• Reduce Agent Workload
• Remove “Low Value” Calls
• Improve Resolution Rates
• Control Caller Journey
The Adexchange Response Library (pre-written replies to customer emails) measurably reduces secondary contact – and thus agent costs.
By developing a strategic response to every customer email Adexchange reduces agent workload and increases resolution rates.
• Improve First Time Resolution
• Minimise Secondary Contact
• Reduce Agent Workload
• Remove Agent Error
The Adexchange Response Library (pre-written replies to customer letters) measurably reduces escalation.
By developing a strategic response to every customer letter Adexchange reduces agent workload – and delivers successful resolutions.
• Improve First Time Resolution
• Reduce Escalation
• Reduce Agent Workload
• Remove Agent Error
Communicating with your customers by text can reduce contact costs – if handled sensitively.
Our phrasing, terminology and experience (across 9 territories) can ensure text messaging delivers savings – not secondary contacts.
• Minimise Secondary Contacts
• Improve Resolution
• Reduce Call Centre Costs
• Shrink Agent Workload
Adexchange currently supports 26 European, Middle Eastern and Asian languages.
With a global network of voices, writers and studios we deliver our strategic approach (and savings) across all continents. Not including the ice caps…
• Native Languages
• Qualified Translators
• Mother Tongue Voices
• Experienced Writers
