Dell

Camelot Marketing Director: Millions of core consumers call us every year so it was time we made the most of the opportunity. Adexchange helped us create an IVR with the right sound... then devised a system of updates that puts fresh messages live every day... It's now my most cost effective route to market.

Autoglass: Adexchange re-designed the IVR routing plan, re-wrote all the prompts and supplied over 200 messages for launch. Now the caller journey time has reduced by 65% - agent time is deployed more effectively, IT capacity is better utilised and customers are happier!

The O2: Working with Adexchange has been a real pleasure. They offer a friendly, efficient and professional service which has added value to our visitor experience both through our call centre and within The O2 Arena through our public announcements. I would wholeheartedly recommend Adexchange to any future client.

DSGI Programme Manager: Adexchange are brilliant! They’ve helped us deliver real measurable improvements across our Contact Centre - reducing transfer rates, improving call flow accuracy and improving caller experience. They deliver so much more than just professional recordings – they actually help us run the business better, leaner and more effectively. Glad we found them!

Evening Standard Director:  Adexchange work with us to ensure our IVR recordings, scripts and routing plans work effectively and efficiently. They bring real experience to a project - I recommend them.

Sony Call Centre Director: Adexchange provided great advice and guidance in helping us implement a new IVR flow. They gave us a concise solution and managed the co-ordination and deployment with several internal stakeholders.

Dell: Adexchange creates Emails, Web Pages, SMS messages and IVR recordings in 19 languages. Whatever their chosen channel, Dell customers enjoy a joined-up, positive experience. Adexchange messaging keeps customers happy - and Contact Centres operating cost-effectively.

Kensington Palace Manager: Adexchange writes our messages, records them (with our chosen professional voice), tells us when messages need changing - and even change them for us! They really take a load off my desk.

Yell.com Telecoms Manager: I chose Adexchange as our supplier because they offer more than just professional voices and writers - they bring real insight. Their experience helped us support our brand and optimise our call flows. Their approach is fantastic: positive, no nonsense - a real asset to a project!

Warwick Castle Customer Service Manager:  Adexchange are our 'IVR Guardians'. With so many events, promotions, price changes and campaigns it's important our callers know exactly what's on offer. Adexchange just makes it all happen!

DSGI Programme Manager: Adexchange are brilliant! They’ve helped us deliver real measurable improvements across our Contact Centre - reducing transfer rates, improving call flow accuracy and improving caller experience. They deliver so much more than just professional recordings – they actually help us run the business better, leaner and more effectively. Glad we found them!

Hampton Court Palace Customer Relations Manager: I wouldn't be without them! Adexchange proactively suggest changes to the Hampton Court Palace IVR, ensuring our callers hear the most up to date information about forthcoming events and exhibitions.  They also make sure Hampton Court Palace is well advertised across our Queuing marketing messages. They really do all the thinking for us

Merlin Entertainments Group Contact Centre Manager: Adexchange have now re-designed four of my IVR's. Each IVR now delivers more of the right calls to my contact centre, helping my team to convert more calls into sales. Adexchange also proactively keep the IVR’s up to date throughout the year, without prompting.

Hamburg Dungeon Senior Operations Manager: Adexchange have provided us with an IVR that channels our callers in the right direction. Plus their German language writers use subtle marketing and eerie music to give our caller a truly ‘on brand’ experience!

Regus Customer Service: Adexchange pointed out the flaws in the Regus IVR - re-designed the routing plan - offered a selection of professional voices – recorded all the messaging - and then beat the deadline!

Historic Royal Palaces Telecom and IT Manager: Adexchange are a proactive organisation who gently nudge us to ensure that all our communication with the outside world - both web and recorded information - is co-ordinated and passionate. It's like having an enthusiastic sponsor cheering HRP on!

Contact Centre Director: I wanted our callers to press the right buttons - and reach the right agent. Adexchange re-designed our routing plan, re-scripted the words and supplied a great voice. Now my agents spend less time transferring calls. Adexchange really delivered.

PC World Manager: We'd invested a lot of capital in our IVR... but our customers were still hearing hesitant amateur messages... our Call Centre sounded more like a home answer machine than a multi-million pound operation. It was time for a re-think!

Buckingham Palace: In 2007 Adexchange were chosen to create and maintain all phone messaging for the Queen's residences, including Buckingham Palace, Windsor Castle and the Palace of Holyroodhouse.

RAC Contact Centre Director: I wanted to improve our customer service and help drive sales... although I'd spent lots of time ensuring our live handlers were excellent I realised our recorded messages let us down. Now they sound professional, underline our brand and help my live agents cross-sell more services.

Merlin Entertainments Group Contact Centre Manager: Adexchange have now re-designed four of my IVR's. Each IVR now delivers more of the right calls to my contact centre, helping my team to convert more calls into sales. Adexchange also proactively keep the IVR’s up to date throughout the year, without prompting.

Auto Trader Call Centre Manager: Adexchange made a real effort to develop a service that exactly matched our needs (and our budget...). They're professional, flexible, very experienced and a joy to work with - I'm glad we found them and I recommend them.

Loot Call Centre Manager: Adexchange brings a lot of skills to the table... Professional voices, composers and writers help my IVR work harder for the brand. Our IVR is now regularly updated, it reflects our ad campaigns, corporate image and supports my agents in championing customer service. I'm delighted.

RIAS Resource and Forecasting Manager: We needed to reduce our transfer rates and IVR journey time, whilst giving our callers a better experience, so we asked Adexchange to help. They did a great job – reducing journey time by up to 50% and cutting call transfers across our key departments.  Their approach is fantastic – I’m delighted we found them!

Cap Gemini Senior I.T Manager: I ensured I retained the relationship I had built with Adexchange when I moved companies, and there are few suppliers which compel that level of loyalty. The team are masters of the art in terms of quickly understanding a business issue, analysing it, and then documenting and delivering a solution which consistently hits the target time after time. They are an absolute pleasure to do business with.