Welcome to Adexchange
Optimising the customer journey – optimising call centre performance
Adexchange influences customer behaviour across all channels – IVR, email, web, SMS – to improve call centre performance. This translates into measurable benefits, including:
• Reduced operational costs and budgets
• Reduced agent workload
• Improved cost per contact
• Increased transaction values
• Improved performance against targets e.g. resolution rates
analysing how customers interact with your organisation and enhancing
every step of their journey, we typically reduce agent workload by up to 30%.
Click on each icon to find out more.