What we do

Adexchange streamlines customer journeys – helping clients reduce agent workload and improve customer experience.

By analysing how a customer interacts with an organisation and enhancing every step of the journey we reduce agent workload by up to 20%.



  • "Adexchange re-designed the IVR routing plan, re-wrote all the prompts and supplied over 200 messages for launch. Now the caller journey time has reduced by 65% - agent time is deployed more effectively, IT capacity is better utilised and customers are happier!"

  • "Adexchange create Emails, Web Pages, SMS messages and IVR recordings for us in 19 languages. Whatever their chosen channel Dell customers enjoy a joined-up, positive experience. Adexchange are all you could want from service professionals! Expertise, integrity, value, commitment, reliable and easy to work with. I recommend them!"dell-small

  • “We’d invested a lot of capital in our IVR … but our customers were still hearing hesitant amateur messages… our Call Centre sounded more like a home answer machine than a multi-million pound operation. It was time for a re-think!"



At Adexchange we help clients reduce cost and transform the customer experience, by streamlining their service channels.

We optimise the use of IVR, email, SMS, social and surveys – in over 30 languages.

Typically, we work with our clients to improve first time resolution and decrease average handling time, whilst ensuring the brand’s tone of voice remains consistent across every touchpoint in the customer journey.

Send us an email or phone us on 0345 260 8060 - find out how we can transform your customer communications.



Get in touch

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Clients Include

  • admiral
  • Autoglass
  • Camelot
  • capgemini
  • Dixons Carphone
  • RAC
  • dell
  • KFI
  • elephant
  • Digitalk
  • Student Loans Company
  • Hibu
  • HRP
  • hughes-car-insurance
  • lloyds-banking-group
  • Infosyss
  • PGi
  • PremiumCredit
  • RIAS
  • Royal-Collection
  • The-Football-Pools
  • The-O2
  • Thomas cook
  • waitrose
  • aeg
  • lego
  • knowhow
  • legoland
  • nationwide
  • sealife
  • confused
  • the-economist
  • wembley
  • Hampton Court
  • Rolls Royce Logo

Tel: 0345 260 8060   Email