Adexchange

What we do

Adexchange streamlines customer journeys – helping clients reduce agent workload and improve customer experience.

By analysing how a customer interacts with an organisation and enhancing every step of the journey we reduce agent workload by up to 20%.

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Testimonials

  • "Adexchange re-designed the IVR routing plan, re-wrote all the prompts and supplied over 200 messages for launch. Now the caller journey time has reduced by 65% - agent time is deployed more effectively, IT capacity is better utilised and customers are happier!"
    autoglass-40

  • "Adexchange create Emails, Web Pages, SMS messages and IVR recordings for us in 19 languages. Whatever their chosen channel Dell customers enjoy a joined-up, positive experience. Adexchange are all you could want from service professionals! Expertise, integrity, value, commitment, reliable and easy to work with. I recommend them!"dell-small

  • “We’d invested a lot of capital in our IVR … but our customers were still hearing hesitant amateur messages… our Call Centre sounded more like a home answer machine than a multi-million pound operation. It was time for a re-think!"
    pc-world-small

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Welcome

Adexchange help clients make better use of their existing systems – improving contact across all channels, including: IVR, SMS, email and web.

We are contact specialists – developing better scripts, menus, recordings and journeys - investigating each touchpoint to reduce agent workload and improve customer experience.

We are typically asked to:

  • Improve first time resolution
  • Increase self-serve rates
  • Reduce agent transfers
  • Reduce average handling time
  • Improve FAQs
  • Create a unified strategy.


We support 27 languages across 42 territories, our results are measurable and we love solving problems…

Get in touch

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Clients Include

  • admiral
  • Autoglass
  • Camelot
  • capgemini
  • currys-pcworld
  • RAC
  • dell
  • KFI
  • elephant
  • Digitalk
  • hammersmithApollo
  • Hibu
  • HRP
  • hughes-car-insurance
  • lloyds-banking-group
  • Merlin-Entertainments
  • PGi
  • PremiumCredit
  • RIAS
  • Royal-Collection
  • The-Football-Pools
  • The-O2
  • thomas-cook
  • waitrose
  • aeg
  • edf
  • thegreeninsurance
  • knowhow
  • legoland
  • nationwide
  • sealife
  • stockholm
  • confused
  • the-economist
  • wembley

Tel: 0845 260 8060     Email enquiries@adexchange.co.uk